Frequently Asked Questions
1. About Products and Handling
2. About Stock
3. About Gift Wrapping
4. About Product Returns and Exchanges
5. About Shipping
6. About Stock
7. About Contact Information
8. About Copyright and Trademark Rights
1. About Products and Handling
Rubber Stamps & Ink Pads
The size of the wooden mount and photos are available on the product page of our sales site for your reference.
To achieve fine stamp impressions, we recommend using firm ink pads such as Shachihata's Iro Moyou series and Tsukineko Versafine.
After use, remove the ink by blotting with paper, cleaning with a kneaded eraser, or using a specialized stamp cleaner. Leaving ink on the stamp can lead to deterioration. Store in a cool, dry place, ideally on paper or in a wooden box. Long-term contact with plastic may degrade the stamp surface.
For cheeks, we roll the tip of a commercial kneaded eraser into a ball and press it into the stamp ink.
If licked, rinse the mouth thoroughly, or wipe the inside of the mouth with a clean towel or gauze, especially for infants. Seek medical advice if any abnormalities occur. Please use under adult supervision; we are not responsible for any incidents.
First, try washing with soap and water. Dye inks may stain the skin, so wash thoroughly with body soap or soap during bathing. For solvent-based inks, wash immediately with soap; if difficult to remove, use bath body soap and repeat washing. We are not responsible for any incidents.
2. About Stock
For bulk orders or out-of-stock items on our dedicated site, please feel free to contact us.
3. About Gift Wrapping
We do not offer wrapping services. Separate wrapping drawstring bags are available for sale. We include materials for customers to wrap gifts themselves.
- Please cut price tags and wrap the items yourself.
- Due to packaging constraints, materials may be folded for delivery and creases may occur.
4. About Product Returns and Exchanges
For more details, please refer to our Shipping Policy.
6. About Stock
Our products are also sold on other sites simultaneously. We may contact you after your order if an item is out of stock. Please understand in advance. Restock dates are approximate and actual delivery dates may vary.
7. About Contact Information
Seller: RiraRira Hanko LLC
Location: 542-1-B Ichigaocho, Aoba-ku, Yokohama-shi, Kanagawa-ken 2250024
Reception hours are 10:00-15:00 Japan Time (except Tuesdays, Thursdays, Saturdays, Sundays, and holidays).
Please contact us by email.
Email Address: rirarira.ssb@gmail.com
8. About Copyright and Permissions for Character Products, Character Designs, and Stamp Designs
Please adhere to the following guidelines:
■ Copyright: The copyright of rubber stamps belongs jointly to the eraser stamp artist RiraRira and RiraRira Hanko LLC.
■ We strictly prohibit the copying, imitation, and reposting of product images on SNS and sales sites.
■ The use of RiraRira Hanko's designs and text for logos (personal or shop symbols) or SNS icons is prohibited.
■ Without permission, it is prohibited to sell, resell, or distribute products or works using RiraRira Hanko's products, designs, and text.
■ Please limit digitization and printing of designs and text for personal use only. Even for personal use, distribution or sale is not allowed.
■ Without permission, commercial use (use in profit-making activities) of RiraRira Hanko's products is not permitted. Please consult us for commercial use.
rirarira.ssb@gmail.com [For Commercial Use Inquiries]
※ When posting works created with rubber stamps on SNS, tagging "RiraRira" or "RiraRira Hanko" is appreciated. However, please refrain from using them as icons.
Excluding semi-custom products, we do not accept individual orders for designs or logos. For those considering a licensing business with a company, please contact us.
rirarira.ssb@gmail.com
While we continuously accept proposals for products, characters, designs, and projects via SNS, etc., we cannot take any responsibility or obligation for the proposals received. Also, we cannot answer any questions regarding the above.